How can I filter out irrelevant messages?

DryMerge allows for filtering by keywords or user roles to ensure only relevant messages are converted. Specify what should be excluded, and it will handle the rest.

Can I choose which Discord messages are converted?

Yes, you can specify which messages should be converted based on keywords, specific channels or user roles. Define your selection criteria, and DryMerge will take care of it.

Who uses this automation and what for?

Knowledge managers and support teams use this to document important discussions and solutions, enriching their Zendesk knowledge base effortlessly.

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Discord + Zendesk

Convert Discord Messages to Zendesk Knowledge Base Articles

Transform valuable Discord discussions into knowledge base articles in Zendesk. This automation helps document important solutions and maintain an updated knowledge base with ease.

Tagged Discord Message

Detects a tagged message in specific Discord channels containing valuable discussion.

Create Knowledge Base Article

Creates a new knowledge base article in Zendesk with the details from the Discord message.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Discord Channels About New Zendesk Tickets

Discord + Zendesk

Log Discord Support Queries as Zendesk Tickets

Discord + Zendesk

Alert Discord Users When Zendesk Tickets Are Updated

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Convert Discord messages to Zendesk knowledge base articles"

Convert Discord messages to Zendesk knowledge base articles

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.