How can I filter for specific escalated tickets?

DryMerge allows you to filter Zendesk tickets based on escalation criteria. Specify your criteria, and DryMerge will filter the escalated tickets accordingly.

Can I customize the opportunity details in Salesforce?

Yes, you can customize the details of the opportunities created in Salesforce. Describe your requirements, and DryMerge will configure the opportunity settings accordingly.

Which people use this automation? What do they use it for?

This automation is used by sales teams to identify and act on potential revenue-generating opportunities from escalated support tickets.

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Salesforce + Zendesk

Create Salesforce opportunities from Zendesk ticket escalations

This automation creates new Salesforce opportunities whenever a ticket is escalated in Zendesk. It helps sales teams identify potential upsell or cross-sell opportunities based on escalated support issues.

Ticket Escalated

Triggers when a Zendesk support ticket is escalated.

Create Opportunity

Creates a new Salesforce opportunity with ticket details.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Generate Salesforce reports from Zendesk ticket metrics

Salesforce + Zendesk

Update Salesforce contacts from Zendesk ticket changes

Salesforce + Zendesk

Close Salesforce opportunities when Zendesk tickets are resolved

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Salesforce opportunities from Zendesk ticket escalations"

Create Salesforce opportunities from Zendesk ticket escalations

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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