Salesforce + Zendesk

Create Salesforce opportunities from Zendesk ticket escalations

This automation creates new Salesforce opportunities whenever a ticket is escalated in Zendesk. It helps sales teams identify potential upsell or cross-sell opportunities based on escalated support issues.

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Ticket Escalated

Triggers when a Zendesk support ticket is escalated.

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Create Opportunity

Creates a new Salesforce opportunity with ticket details.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Salesforce opportunities from Zendesk ticket escalations"

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Create Salesforce opportunities from Zendesk ticket escalations

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

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Create Contact

Creates a new contact in Salesforce

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Delete Contact

Deletes a contact in Salesforce

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Update Contact

Updates an existing contact in Salesforce

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Read Contact

Reads details of a contact in Salesforce

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Create Account

Creates a new account in Salesforce

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Delete Account

Deletes an account in Salesforce

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Update Account

Updates an account in Salesforce

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Read Account

Reads an account in Salesforce

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Create Case

Creates a new case in Salesforce

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Delete Case

Deletes a case in Salesforce

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Update Case

Updates an existing case in Salesforce

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Read Case

Reads details of a case in Salesforce

App details

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Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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