How can I specify the period for unresolved cases?

DryMerge allows you to define the time period after which cases are considered unresolved. Specify your preferred duration, and DryMerge will filter accordingly.

Can I assign the Zendesk tickets to specific agents?

Yes, you can customize the assignment of Zendesk tickets to specific agents. Describe your requirements, and DryMerge will handle the configuration.

Which people use this automation? What do they use it for?

This automation is used by support teams to ensure that unresolved cases are followed up promptly, maintaining high service standards.

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Salesforce + Zendesk

Create Zendesk tickets for unresolved Salesforce cases

This automation creates Zendesk tickets for Salesforce cases that remain unresolved after a specified period. It ensures that no cases fall through the cracks and receive the necessary follow-up.

Unresolved Case Detected

Triggers when a Salesforce case remains unresolved after a set period.

Create Zendesk Ticket

Creates a new Zendesk ticket for the unresolved case.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Zendesk tickets from new Salesforce leads

Salesforce + Zendesk

Send Zendesk satisfaction surveys for resolved Salesforce cases

Salesforce + Zendesk

Track Zendesk ticket resolutions in Salesforce reports

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Zendesk tickets for unresolved Salesforce cases"

Create Zendesk tickets for unresolved Salesforce cases

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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