How can I define which tickets are considered VIP?

DryMerge allows you to filter tickets based on various criteria such as customer status, past interactions, or custom tags. Specify your criteria for VIP tickets, and DryMerge will filter them for you.

Can I send notifications to specific team members only?

Yes, you can customize the notifications to be sent to specific team members. Describe your requirements, and DryMerge will configure the notifications accordingly.

Which people use this automation? What do they use it for?

This automation is used by sales teams to provide prompt attention to high-priority customers, improving customer satisfaction and retention.

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Salesforce + Zendesk

Notify sales team of VIP Zendesk tickets

This automation sends notifications to the sales team whenever a new VIP ticket is created in Zendesk. It ensures that high-priority customers receive immediate attention, enhancing customer satisfaction and retention.

New VIP Ticket

Triggers when a new VIP ticket is created in Zendesk.

Notify Sales Team

Sends a Slack notification to the sales team.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Zendesk tickets for unresolved Salesforce cases

Salesforce + Zendesk

Send Zendesk satisfaction surveys for resolved Salesforce cases

Salesforce + Zendesk

Update Zendesk ticket priority from Salesforce opportunity values

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify sales team of vip Zendesk tickets"

Notify sales team of vip Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Related apps

HubSpot

CRM Platform

Zoho CRM

CRM Platform

Get Started with DryMerge

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