How can I filter to only alert specific escalations?

You can filter alerts based on escalation criteria such as priority or ticket type. Define your parameters, and DryMerge will set the filters.

Can I customize the escalation alert message?

Yes, you can customize the alert message with escalation details. Provide the desired message format, and DryMerge will adjust accordingly.

Who uses this automation and what for?

Support teams and incident managers use this to stay informed about escalated Zendesk tickets in real-time through Discord alerts.

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Discord + Zendesk

Send Discord Alerts for Zendesk Ticket Escalations

Alert specific Discord channels when Zendesk tickets are escalated. This automation keeps the team informed of high-priority issues requiring immediate attention, enhancing response times.

Ticket Escalated

Triggers when a Zendesk ticket is escalated.

Alert Discord Channel

Sends an alert to a specified Discord channel.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Discord Channels of Zendesk Ticket Assignments

Discord + Zendesk

Alert Discord Users When Zendesk Tickets Are Updated

Discord + Zendesk

Notify Discord Channels of Zendesk SLAs Breached

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Discord alerts for Zendesk ticket escalations"

Send Discord alerts for Zendesk ticket escalations

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.