Introduction
Einstein Activity Capture is meant to ease the flow of data by syncing emails and calendars with Salesforce. But sometimes, it doesn't let you choose which Google Calendars to sync. When only certain shared calendars need to be connected while leaving out personal ones, problems arise. Also, it is unclear if a single user can handle sync for all or if each user must connect their account. This can lead to confusion and data gaps as events get updated from different sources.
Real-world Experience
Here is a real-world look at this challenge:
I've been struggling with Einstein Activity Capture for weeks. I can't pick and choose which Google Calendars to sync with Salesforce. I also wonder if one user can sync everything or if every user must do it.
This example reflects a common issue where the system's one-size-fits-all approach to syncing causes frustration and limits control over which calendars get updated.
Einstein Activity Capture Solution
Salesforce admins have tried several fixes in these cases. Typically, they start by reviewing the standard Einstein Activity Capture settings to see if it can filter calendars, but the option is very limited. Even with careful setup, the tool does not support syncing only select calendars. Below are the steps needed to resolve this issue:
Review Integration Settings
In Salesforce, go to Setup > Einstein Activity Capture. Look for calendar integration options. Note that filtering by specific calendars is not available.
Identify Shared Calendars
List the Google Calendars you want to sync. Confirm they are marked as shared in your Google Account so you know which ones need to be connected.
Check User Sync Configurations
Determine if one user's sync setting covers all required calendars or if each user must activate sync. Test with a shared calendar update to see if changes reflect in Salesforce.
Consider a Custom Integration
Since there is no native support for selective calendar sync in Einstein Activity Capture, explore custom integrations or third-party tools to handle specific selection needs.
Limitations to Consider
The outlined approach works only as a workaround. Einstein Activity Capture lacks granular control in calendar selection, meaning you might face issues with syncing consistency and data accuracy. This can lead to extra administrative work and potential delays in updating records.
Alternative Solution
It can be really frustrating when Einstein Activity Capture doesn't let you pick which Google Calendars to sync, leaving you with too much unwanted data. DryMerge can help fix that. DryMerge is an AI-native app that connects with Salesforce and your other data sources to make sure information is updated reliably and accurately. It looks at your specific calendars and emails to bring only the key updates directly into Salesforce. This means that only the calendars you care about are synced, cutting down on extra work and confusion. Its smart tools focus on the important details you need for your work.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
