Introduction
Salesforce users sometimes see duplicate calendar events when syncing with Outlook. This happens in Einstein Activity Capture and can muddle your schedule. The duplicate events can confuse sales teams and make planning hard. The issue shows a gap in the sync process that affects everyone.
Real-world Experience
Imagine opening Salesforce and finding twice the number of events than you expected.
I've noticed that meetings created in Outlook sync twice in Salesforce. One event comes from my Outlook and the duplicate appears automatically, even with a different creator. It's really frustrating and messes up my schedule.
This pattern is common and shows how the sync glitch in Einstein Activity Capture creates extra events, which disrupts normal workflow.
Einstein Activity Capture Solution
The issue seems tied to a known bug within the Einstein Activity Capture setup. Some workarounds can help stop the extra events. Community advice and testing show that careful review of settings can help. Below are the steps needed to resolve this issue:
Review Sync Settings
Go to Setup in Salesforce and search for Einstein Activity Capture. Check that only one sync method is active. This stops extra events from being created.
Check Permission Assignments
Make sure users do not have duplicate permission sets. Confirm that only the necessary Einstein Activity Capture permissions are set for each user.
Inspect Outlook Integration
Verify the Outlook integration settings. Look for any additional rules or auto-sync options that might cause duplication. Adjust settings to prevent double syncing.
Test and Monitor
After changes, create a test event in Outlook. Check Salesforce to see if only one event appears. If duplicates persist, document the issue and reach out to Salesforce support for further help.
Limitations to Consider
This solution works as a workaround but may not fix the underlying bug. There might be changes in future Salesforce updates, which means constant monitoring is needed. It can also be hard to balance sync settings without risking loss of important data.
Alternative Solution
It can be really frustrating when duplicate events clutter your Salesforce calendar, especially when Einstein Activity Capture doesn't solve the issue. Try DryMerge as a different way to handle this problem. DryMerge is an AI-native app that connects with Salesforce and Outlook to help keep your event data clear and correct. It directly syncs your email and calendar events to ensure that you see just one event for every meeting. DryMerge filters out extra records so that you get only the details that matter, keeping your schedule neat without the confusion.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
