Google Chat + Zendesk

Alert Google Chat on Ticket Escalations in Zendesk

Ensure timely responses to critical issues by alerting Google Chat whenever a ticket is escalated in Zendesk. Your team will be immediately aware of high-priority tickets requiring attention.

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Zendesk Ticket Escalation

Triggers when a ticket is escalated in Zendesk.

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Alert Google Chat

Sends an alert to your Google Chat.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Alert Google Chat on ticket escalations in Zendesk"

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Alert Google Chat on ticket escalations in Zendesk

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Chat + Zendesk.

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Send Message

Sends a message to a Google Chat space

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Create Space

Creates a new Google Chat space

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Get Space

Gets details of a Google Chat space

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List Spaces

Lists all Google Chat spaces

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Add Member

Adds a member to a Google Chat space

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List Members

Lists all members in a Google Chat space

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Add Reaction

Adds a reaction to a Google Chat message

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List Reactions

Lists all reactions on a Google Chat message

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Create Organization

Creates a new Zendesk organization

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Create Ticket

Creates a new Zendesk ticket

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Add Comment to Ticket

Adds a comment to a Zendesk ticket

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Update Organization

Updates an existing Zendesk organization

App details

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Google Chat

Google Chat is a communication software built for teams. Collaborate easily with direct messages and group conversations, share files, and integrate with other Google Workspace tools.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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