How can I filter for high-priority tickets?

You can set criteria to filter for high-priority tickets based on urgency, customer type, or other attributes. DryMerge will ensure alerts are sent only for tickets that meet your criteria.

Can I specify which Slack channel receives the alerts?

Yes, you can choose the Slack channel where the alerts should be sent. Just indicate your preferred channel.

Which people use this automation? What do they use it for?

Customer support teams and managers use this automation to stay updated on ticket progress, ensuring timely problem resolution and improved customer satisfaction.

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Slack + Zoho CRM

Alert Slack channels for Zoho CRM customer support ticket updates

Keep your customer support team informed by sending alerts to Slack channels whenever there are updates on customer support tickets in Zoho CRM. This ensures timely responses and better coordination in resolving issues.

Ticket Update

Triggers when a support ticket updates in Zoho CRM.

Send Slack Alert

Notifies a Slack channel of the ticket update.

See more Slack to Zoho CRM integrations or use AI to customize your automation.

or pick a common variation below

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Slack + Zoho CRM

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Alert Slack channels for Zoho CRM customer support ticket updates"

Alert Slack channels for Zoho CRM customer support ticket updates

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zoho CRM.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Zoho CRM Task

Creates a new task in Zoho CRM

Update Zoho CRM Task

Updates an existing task in Zoho CRM

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zoho CRM

Zoho CRM is a web-based business tool for customer relationship management. Manage your organization's sales, marketing, customer support, and inventory in a single system.