Can I filter issues by severity?

Yes, you can filter issues by their severity to close cases only for high-severity issues. Define your criteria, and DryMerge will handle it.

Can I update additional Salesforce fields?

Yes, you can specify additional fields to update when closing the case. DryMerge will ensure these fields are also updated.

Who benefits from this automation?

Customer support teams use this automation to ensure that cases in Salesforce reflect the resolution status of issues in Teamwork, enhancing customer service and documentation.

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Salesforce + Teamwork

Close Salesforce Case for Completed Teamwork Issue

Ensure customer issues are properly documented and resolved by closing Salesforce cases whenever related issues are completed in Teamwork. This maintains accurate records and improves customer service.

Completed Issue

Triggers when an issue is marked as completed in Teamwork.

Close Case

Closes the corresponding case in Salesforce.

See more Salesforce to Teamwork integrations or use AI to customize your automation.

or pick a common variation below

Create Salesforce Record for Completed Teamwork Task

Salesforce + Teamwork

Update Contact in Salesforce for Completed Teamwork Task

Salesforce + Teamwork

Create Salesforce Task for New Teamwork Activity

Salesforce + Teamwork

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Close Salesforce case for completed Teamwork issue"

Close Salesforce case for completed Teamwork issue

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Teamwork.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Teamwork

Teamwork is a project management and team collaboration platform. Manage projects, tasks, and resources, track time, and collaborate with team members to improve productivity and efficiency.