Can I filter which follow-ups create subtasks?

Yes, you can filter follow-ups based on criteria such as ticket status or specific tags in Zendesk. Describe the criteria, and DryMerge will configure the automation accordingly.

Can I assign these subtasks to different team members?

Yes, you can assign generated subtasks to specific team members. Describe your assignment rules, and DryMerge will set it up accordingly.

Which people use this automation? What do they use it for?

Customer support managers and team leads use this automation to ensure that follow-up actions are systematically tracked and assigned within Asana.

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Asana + Zendesk

Create Asana Subtasks for New Zendesk Follow-ups

Stay on top of follow-up actions by creating corresponding subtasks in Asana for each follow-up ticket in Zendesk. This ensures that follow-up tasks are tracked systematically in your project management tool.

New Follow-up Ticket

Triggers when a new follow-up ticket is created in Zendesk.

Create Subtask

Generates a new subtask in Asana for each follow-up.

See more Asana to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Asana Tasks for New High-Priority Zendesk Tickets

Asana + Zendesk

Update Asana Tasks When Zendesk Tickets Are Closed

Asana + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Asana subtasks for new Zendesk follow-ups"

Create Asana subtasks for new Zendesk follow-ups

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Asana + Zendesk.

Create Task

Creates a new task in Asana

Update Task

Updates an existing task in Asana

Create Subtask

Creates a new subtask under a parent task in Asana

Add Story

Adds a comment (story) to an existing task in Asana

Create Project

Creates a new project in Asana

Create Section

Creates a new section within an Asana project

Add Task to Section

Adds an existing task to a specific section within an Asana project

Search Projects

Searches for projects in Asana based on a query

Search Workspaces

Searches for workspaces in Asana based on a query

Search Tasks

Searches for tasks in Asana based on a query

New Asana Task

Triggers when a new Asana task is created

Completed Asana Task

Triggers when an Asana task is marked as completed

App details

Asana

Asana is a work management platform for organizing, tracking, and managing work across projects and teams. Create tasks, set deadlines, and automate workflows based on project updates.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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