How can I filter for tickets closed with specific resolutions?

DryMerge allows you to filter closed tickets by their resolution type. Specify the resolution criteria for the tickets you want to create tasks for, and DryMerge will handle the filtering.

Can I assign the follow-up tasks to specific team members?

Yes, you can assign the follow-up tasks to specific team members. Describe the assignment rules you need, and DryMerge will configure the task assignments accordingly.

Which people use this automation? What do they use it for?

Customer support teams and account managers use this automation to ensure that all customer issues are fully resolved and that follow-ups are carried out promptly, maintaining a high level of customer satisfaction.

Zendesk + Zoho CRM

Create Follow-Up Tasks in Zoho CRM for Closed Zendesk Tickets

Ensure that no customer query is left unresolved by creating follow-up tasks in Zoho CRM for every closed Zendesk ticket. This automation helps your team maintain high customer satisfaction by ensuring timely follow-ups.

Zendesk Ticket Closed

Triggers when a Zendesk ticket is closed.

Create Follow-Up Task

Creates a follow-up task in Zoho CRM.

See more Zendesk to Zoho CRM integrations or use AI to customize your automation.

or pick a common variation below

Update Customer Details in Zoho CRM from Zendesk Ticket Updates

Zendesk + Zoho CRM

Create Zoho CRM Events for New Zendesk Tickets

Zendesk + Zoho CRM

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create follow-up tasks in Zoho CRM for closed Zendesk tickets"

Create follow-up tasks in Zoho CRM for closed Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Zendesk + Zoho CRM.

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

List Custom Fields

Lists all custom fields in a Zendesk instance

Add Attachments to Ticket

Adds one or more file attachments to an existing Zendesk ticket

App details

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Zoho CRM

Zoho CRM is a web-based business tool for customer relationship management. Manage your organization's sales, marketing, customer support, and inventory in a single system.

Related apps

HubSpot

CRM Platform

Salesforce

Sales CRM

Get Started with DryMerge

Start automating today.

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