How can I filter for cases that have been open for over a month?

Specify the required time frame that defines 'long-open' in Salesforce. DryMerge will set up the automation to trigger based on cases open longer than this period.

Can I create issues in different Jira projects based on the case category?

Yes, you can. Describe the logic for categorizing cases, and DryMerge will configure the automation to create issues in the respective Jira projects.

Which people use this automation? What do they use it for?

This automation is useful for customer support managers and project managers who need to ensure that unresolved Salesforce cases are escalated and tracked efficiently across teams.

Home Contact Pricing Apps Blog

Jira + Salesforce

Create Jira Issues for Long-Open Salesforce Cases

Ensure critical cases are addressed by creating Jira issues for Salesforce cases that remain open beyond a specified timeframe. This automation helps maintain high customer satisfaction by ensuring long-standing issues are given priority attention.

Long-Open Case

Triggers when a Salesforce case stays open too long.

Create Jira Issue

Adds a Jira issue for the overdue Salesforce case.

See more Jira to Salesforce integrations or use AI to customize your automation.

or pick a common variation below

Create Jira Issues for Urgent Salesforce Cases

Jira + Salesforce

Create Jira Issues for New Salesforce Cases

Jira + Salesforce

Create Jira Issues from Salesforce Cases

Jira + Salesforce

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Jira issues for long-open Salesforce cases"

Create Jira issues for long-open Salesforce cases

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Jira.

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

List Users

Lists all Jira users

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.