How can I filter for specific types of support requests?

DryMerge allows you to filter emails by subject line, sender, or specific keywords. Define your criteria for filtering support requests, and DryMerge will handle the rest.

Can I use this with Gmail instead of Outlook?

Yes, you can use this with Gmail instead of Outlook. Describe the changes you need to make, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

This automation is popular among customer support teams who need to ensure that all support queries are tracked and resolved in a timely manner by creating issues in Jira from support emails.

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Jira + Microsoft Outlook

Create Jira Issues from New Customer Support Emails in Outlook

Enhance customer support management by automatically creating Jira issues from new customer support emails in Outlook. This automation ensures that no support query is missed and streamlines the process for timely resolution.

When this happens...

New Support Email

Triggers when a customer support email is received in Outlook.

automatically do this!

Create Jira Issue

Creates a new Jira issue from the support email details.

Infinite possibilities

See more Jira to Microsoft Outlook integrations or use AI to customize your automation.

or pick a common variation below

Create Jira Issues from Important Vendor Emails in Outlook

Jira + Microsoft Outlook

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Create Jira Issues for Important Emails in Outlook

Jira + Microsoft Outlook

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Create Jira Issues for Flagged Bug Report Emails in Outlook

Jira + Microsoft Outlook

Details

Loved by people at 1000+ companies

How DryMerge works

DryMerge lets you automate work between apps with plain English. Here's how it works.

Create Jira issues from new customer support emails in Outlook

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Jira issues from new customer support emails in Outlook"

Sure! Connecting

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Supported triggers and actions

DryMerge creates workflows that connect your apps to automate repetitive tasks. Triggers are events that start automations, and actions are operations that DryMerge performs.

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

About Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

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About Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.