How can I filter for only customer issue-related messages?

DryMerge allows you to filter messages based on keywords or specific phrases related to customer issues. Simply specify these filters, and DryMerge will handle the rest.

Can I choose the type of case to create in Salesforce?

Yes, you can specify whether to create support cases, bug cases, or other types of cases. Describe your requirements, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

This automation is used by customer support and service teams who need to capture and prioritize customer issues discussed in Microsoft Teams efficiently.

Home Contact Pricing Apps Blog

Microsoft Teams + Salesforce

Create Salesforce cases from Microsoft Teams messages

Automatically create new Salesforce cases whenever a message is posted in a specific Microsoft Teams channel, streamlining the process of capturing customer issues discussed in Teams.

New Teams Message

Triggers when a message is posted in a specified Microsoft Teams channel.

Create Salesforce Case

Creates a new case in Salesforce with message details.

See more Microsoft Teams to Salesforce integrations or use AI to customize your automation.

or pick a common variation below

Create new Salesforce records from Microsoft Teams messages

Microsoft Teams + Salesforce

Send new Salesforce cases to Microsoft Teams channel

Microsoft Teams + Salesforce

Create Microsoft Teams messages for new Salesforce leads

Microsoft Teams + Salesforce

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Salesforce cases from Microsoft Teams messages"

Create Salesforce cases from Microsoft Teams messages

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Microsoft Teams + Salesforce.

Create Teams Channel

Creates a new channel in Microsoft Teams

Create Teams Channel Post

Creates a new post in a Microsoft Teams channel

Send Teams Chat Message

Sends a chat message to a Microsoft Teams chat

List Teams Chats

Lists all chats in Microsoft Teams

List Teams Channels

Lists all channels in Microsoft Teams

New Microsoft Teams Channel

Triggers when a new channel is created in Microsoft Teams

New Microsoft Teams Channel Post

Triggers when a new post is created in a Microsoft Teams channel

New Microsoft Teams Chat

Triggers when a new chat is created in Microsoft Teams

New Microsoft Teams Chat Message

Triggers when a new message is posted in a Microsoft Teams channel

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

App details

Microsoft Teams

Microsoft Teams is a unified communication and collaboration platform that combines chat, video meetings, file storage, and application integration. Streamline teamwork and automate workflows based on messages and events.