Is there a way to filter emails before creating a Zendesk ticket?

Yes, DryMerge allows you to filter emails by criteria such as keywords, sender, or priority. Define your filter criteria, and it will handle the rest.

Can I use this with other email clients instead of Front?

Yes, you can use this with other email clients instead of Front. Simply describe the changes you need to make and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

This automation is popular among customer support teams who need to efficiently manage incoming customer emails by automatically creating tickets in Zendesk.

Front + Zendesk

Create Zendesk Tickets for New Customer Emails in Front

This integration automatically creates a Zendesk ticket each time you receive a new customer email in Front. Useful for customer support teams looking to streamline ticket creation.

New Customer Email

Triggers when you receive a new email from a customer.

Create Ticket

Creates a ticket in Zendesk.

See more Front to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Zendesk Tickets for Unassigned Emails in Front

Front + Zendesk

Create Zendesk Tickets for New Messages in a Front Inbox

Front + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Zendesk tickets for new customer emails in Front"

Create Zendesk tickets for new customer emails in Front

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Front + Zendesk.

New Front Message

Triggers when a new Front message is received

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

List Custom Fields

Lists all custom fields in a Zendesk instance

App details

Front

Front is a customer communication hub. Manage emails, apps, and teamwork from one platform, collaborate on customer requests, and automate workflows to improve customer service efficiency.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Related apps

HubSpot

CRM Platform

Salesforce

Sales CRM

Get Started with DryMerge

Start automating today.

Home Contact Pricing Privacy Policy Terms of Service Limited Use