Twitter + Zendesk

Create Zendesk Tickets from Twitter Direct Messages

This automation streamlines the process of managing customer queries received via Twitter. Every time your Twitter account receives a direct message, a corresponding ticket is created in Zendesk, ensuring that no customer query goes unanswered.

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New Direct Message

Triggers when you receive a direct message on Twitter.

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Create Zendesk Ticket

Creates a new Zendesk ticket from the direct message.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Zendesk tickets from Twitter direct messages"

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Create Zendesk tickets from Twitter direct messages

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Twitter + Zendesk.

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Post Tweet

Posts a new tweet

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Delete Tweet

Deletes a specific tweet

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Like Tweet

Likes a specific tweet

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Unlike Tweet

Unlikes a specific tweet

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Retweet

Retweets a specific tweet

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Undo Retweet

Undoes a retweet of a specific tweet

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Add Tweet Bookmark

Adds a tweet to bookmarks

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Remove Tweet Bookmark

Removes a tweet from bookmarks

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Get Tweet Bookmarks

Retrieves bookmarked tweets

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Follow User

Follows a Twitter user

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Unfollow User

Unfollows a Twitter user

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Block User

Blocks a Twitter user

App details

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Twitter

Twitter is a microblogging and social networking service. Post tweets, engage with followers, and monitor trends to enhance your social media presence.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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