Smartsheet + Zendesk
Escalate High-Priority Smartsheet Tasks to Zendesk Tickets
Streamline escalation processes by creating a Zendesk ticket whenever a high-priority task is added in Smartsheet. This ensures that urgent tasks are immediately flagged for support action.
High-Priority Task
Triggers when a new high-priority task is added in Smartsheet.
Create Zendesk Ticket
Creates a ticket in Zendesk for the high-priority task.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Escalate high-priority Smartsheet tasks to Zendesk tickets"
Escalate high-priority Smartsheet tasks to Zendesk tickets
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
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Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with Smartsheet + Zendesk.
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
Create User
Creates a new Zendesk user
Search Zendesk
Searches for Zendesk objects based on a query
List Custom Fields
Lists all custom fields in a Zendesk instance
Add Attachments to Ticket
Adds one or more file attachments to an existing Zendesk ticket
App details
Smartsheet
Smartsheet is a work execution platform for managing and automating collaborative work. Create and update sheets, automate workflows, and collaborate on projects at scale.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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