Google Groups + Zendesk
Escalate Unattended Zendesk Tickets to Google Groups
Ensure unattended Zendesk tickets get the attention they need by escalating them to a Google Group after a certain period of inactivity.
Unattended Zendesk Ticket
Triggers when a Zendesk ticket has been unattended for a set period.
Post Alert in Google Groups
Posts an alert in a specified Google Group.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Escalate unattended Zendesk tickets to Google Groups"
Escalate unattended Zendesk tickets to Google Groups
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
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Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with Google Groups + Zendesk.
Create Google Group Contact
Creates a new contact in a Google Group
New Google Group Contact
Triggers when a new contact is added to a Google Group
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
Create User
Creates a new Zendesk user
Search Zendesk
Searches for Zendesk objects based on a query
App details
Google Groups
Google Groups is a service for communication and collaboration. Create and participate in online forums and mailing lists, share documents, and collaborate with team members or communities.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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