Can I filter stories by type?

Yes, you can filter by story types, escalating tickets only for critical features or bugs.

Can I add a custom message in the escalation?

Yes, you can include a custom message that will be added to the escalated ticket.

Which people use this automation? What do they use it for?

This is valuable for support and project management teams handling critical and time-sensitive issues.

Pivotal Tracker + Zendesk

Escalate Zendesk Tickets for Blocked Pivotal Tracker Stories

Ensure swift resolution by escalating Zendesk tickets when corresponding Pivotal Tracker stories are marked as blocked, alerting the support team to urgent issues.

Blocked Pivotal Tracker Story

Triggers when a story is marked as blocked in Pivotal Tracker.

Escalate Zendesk Ticket

Escalates the corresponding ticket in Zendesk.

See more Pivotal Tracker to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Escalate Zendesk Tickets Based on Pivotal Tracker Comments

Pivotal Tracker + Zendesk

Create Zendesk Tickets for New Pivotal Tracker Tasks

Pivotal Tracker + Zendesk

Update Zendesk Tickets When Pivotal Tracker Stories Are Completed

Pivotal Tracker + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Escalate Zendesk tickets for blocked Pivotal Tracker stories"

Escalate Zendesk tickets for blocked Pivotal Tracker stories

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Pivotal Tracker + Zendesk.

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

List Custom Fields

Lists all custom fields in a Zendesk instance

Add Attachments to Ticket

Adds one or more file attachments to an existing Zendesk ticket

App details

Pivotal Tracker

Pivotal Tracker is an agile project management tool. Plan and track software development projects, manage user stories and tasks, and collaborate with team members to deliver high-quality software.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.