RSS by DryMerge + Zendesk
Forward RSS Feed Articles as Zendesk Tickets for Common Issues
Manage proactive support by forwarding new RSS feed articles related to common issues as Zendesk tickets. This is ideal for support teams who wish to address potential problems before customers experience them.
New Common Issue Article
Spots a fresh article in your RSS feed about common customer issues.
Create Zendesk Ticket
Generates a Zendesk ticket for the issue, letting your support team take proactive measures.
See more RSS by DryMerge to Zendesk integrations or use AI to customize your automation.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Forward RSS feed articles as Zendesk tickets for common issues"
Forward RSS feed articles as Zendesk tickets for common issues
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
Sure! Connecting
+ Your workflow is ready to go!
Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with RSS by DryMerge + Zendesk.
Read RSS Feed
Reads an RSS feed and retrieves its content
New RSS Feed Entry
Triggers when a new RSS feed entry is available
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
Create User
Creates a new Zendesk user
Search Zendesk
Searches for Zendesk objects based on a query
App details
RSS by DryMerge
RSS (Really Simple Syndication) is a web feed format used to publish frequently updated content. Monitor, parse, and act upon new content from various sources.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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