Smartsheet + Zendesk
Log Zendesk Chat Transcripts in Smartsheet
Automatically log new chat transcripts from Zendesk into Smartsheet. This helps support managers and analysts maintain a record of customer interactions and analyze chat conversation trends.
New Chat Transcript
Catches a fresh chat transcript from a customer interaction on Zendesk.
Log Transcript to Smartsheet
Automatically adds a new row in Smartsheet, listing the details of the chat interaction.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Log Zendesk chat transcripts in Smartsheet"
Log Zendesk chat transcripts in Smartsheet
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
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Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with Smartsheet + Zendesk.
New Smartsheet Row
Triggers when a new row is added to a Smartsheet
Updated Smartsheet Row
Triggers when a row is updated in a Smartsheet
New Smartsheet Sheet
Triggers when a new sheet is created in Smartsheet
New Smartsheet Comment
Triggers when a new comment is added to a Smartsheet row
New Smartsheet Attachment
Triggers when a new attachment is added to a Smartsheet row
New Smartsheet Discussion
Triggers when a new discussion is started in a Smartsheet
New Smartsheet User
Triggers when a new user is added to Smartsheet
New Smartsheet Workspace
Triggers when a new workspace is created in Smartsheet
Create Smartsheet Row
Creates a new row in a Smartsheet
Update Smartsheet Row
Updates an existing row in a Smartsheet
Delete Smartsheet Row
Deletes a row from a Smartsheet
Create Smartsheet Sheet
Creates a new sheet in Smartsheet
App details
Smartsheet
Smartsheet is a work execution platform for managing and automating collaborative work. Create and update sheets, automate workflows, and collaborate on projects at scale.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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