How can I filter for cases from specific departments?

DryMerge allows you to filter cases based on department or issue type. Specify the departments you're interested in, and DryMerge will only send notifications for those cases.

Can I customize the SMS content for different types of cases?

Yes, you can customize the SMS content based on the case type. Specify the message variations, and DryMerge will set up the customized messages for you.

Which people use this automation? What do they use it for?

This automation is used by customer support teams to ensure clients are promptly informed about new cases, helping build trust and improve communication.

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SMS + Zoho CRM

Notify Clients via SMS When Cases Are Created in Zoho CRM

Ensure clients are informed immediately by sending them an SMS notification whenever a new case is created in Zoho CRM. Perfect for customer support teams to build better client trust and communication.

New Zoho Case

Triggers when a new case is created in Zoho CRM.

Send Client SMS

Sends an SMS to notify the client about the new case.

See more SMS to Zoho CRM integrations or use AI to customize your automation.

or pick a common variation below

Notify Clients via SMS When Their Cases Are Updated in Zoho CRM

SMS + Zoho CRM

Notify Clients via SMS When Their Cases Are Closed in Zoho CRM

SMS + Zoho CRM

Notify Sales Reps via SMS When Leads Are Reassigned in Zoho CRM

SMS + Zoho CRM

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify clients via SMS when cases are created in Zoho CRM"

Notify clients via SMS when cases are created in Zoho CRM

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with SMS + Zoho CRM.

Send Text Message

Sends a text message (SMS) to the target list of phone numbers

Create Zoho CRM Task

Creates a new task in Zoho CRM

Update Zoho CRM Task

Updates an existing task in Zoho CRM

Get Zoho CRM Task

Retrieves details of a specific task from Zoho CRM

Create Zoho CRM Deal

Creates a new deal in Zoho CRM

Update Zoho CRM Deal

Updates an existing deal in Zoho CRM

Get Zoho CRM Deal

Retrieves details of a specific deal from Zoho CRM

Create Zoho CRM Contact

Creates a new contact in Zoho CRM

Update Zoho CRM Contact

Updates an existing contact in Zoho CRM

Get Zoho CRM Contact

Retrieves details of a specific contact from Zoho CRM

Create Zoho CRM Account

Creates a new account in Zoho CRM

Update Zoho CRM Account

Updates an existing account in Zoho CRM

App details

SMS

Send and receive text messages for alerts, notifications, and two-way communication. Engage with your audience directly through SMS.

Zoho CRM

Zoho CRM is a web-based business tool for customer relationship management. Manage your organization's sales, marketing, customer support, and inventory in a single system.

Related apps

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Team Chat

Discord

Voice Chat

Salesforce

Sales CRM

HubSpot

CRM Platform

Get Started with DryMerge

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