Can I filter cases by type?

Yes, you can filter cases by their type. Define the case types of interest, and DryMerge will only notify Teamwork for those cases.

Can I include case details in the notification?

Yes, you can include relevant case details in the notification. DryMerge will ensure that the information is incorporated into the Teamwork notification.

Who primarily uses this automation?

Customer support teams use this automation to stay informed about new cases and prioritize their response efforts effectively.

Salesforce + Teamwork

Notify Customer Support Team for New Salesforce Case via Teamwork

Ensure customer issues are addressed promptly by notifying the customer support team in Teamwork whenever a new case is created in Salesforce. This automation improves response times and customer satisfaction.

New Case

Triggers when a new case is created in Salesforce.

Send Notification

Sends a notification to the customer support team in Teamwork.

See more Salesforce to Teamwork integrations or use AI to customize your automation.

or pick a common variation below

Create Salesforce Task for New Teamwork Activity

Salesforce + Teamwork

Log Teamwork Time Entry for Salesforce Task Completion

Salesforce + Teamwork

Create Salesforce Lead for New Teamwork Milestone

Salesforce + Teamwork

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify customer support Team for new Salesforce case via Teamwork"

Notify customer support Team for new Salesforce case via Teamwork

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Teamwork.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Relationship

Creates a relationship between two Salesforce objects

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Teamwork

Teamwork is a project management and team collaboration platform. Manage projects, tasks, and resources, track time, and collaborate with team members to improve productivity and efficiency.