How can I filter notifications to only send for certain types of cases?

DryMerge allows you to filter notifications to only send for specific types of cases. Define the criteria for the cases you want to include, such as priority level or issue type, and DryMerge will ensure only those cases trigger notifications.

Can the notification message be personalized with customer details?

Yes, the notification message can be personalized with customer details such as case number, resolution summary, and support contact information. Just specify the details you want to include, and DryMerge will set it up.

Who benefits from this automation, and how?

Customer support teams and managers benefit from this automation by keeping customers informed about case resolutions, leading to higher satisfaction and reduced follow-up inquiries.

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Salesforce + WhatsApp

Notify Customers via WhatsApp on Salesforce Case Resolution

Enhance customer satisfaction by sending WhatsApp notifications to customers when their Salesforce support cases are resolved. This ensures that customers are promptly informed and can follow up if needed.

Case Resolved

Triggers when a Salesforce case is marked as resolved.

Send Notification

Sends a WhatsApp message to the customer about the resolution.

See more Salesforce to WhatsApp integrations or use AI to customize your automation.

or pick a common variation below

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Salesforce + WhatsApp

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Notify Sales Team via WhatsApp About Pending Salesforce Approvals

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How DryMerge works

DryMerge lets you automate work between apps with plain English. Here's how it works.

Notify customers via WhatsApp on Salesforce case resolution

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify customers via WhatsApp on Salesforce case resolution"

Sure! Connecting

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Supported triggers and actions

DryMerge creates workflows that connect your apps to automate repetitive tasks. Triggers are events that start automations, and actions are operations that DryMerge performs.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

About Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

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HubSpot

About Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

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HubSpot

CRM Platform

About WhatsApp

WhatsApp is a cross-platform messaging and Voice over IP service. Send messages, create groups, and automate communication with contacts and communities.

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About WhatsApp

WhatsApp is a cross-platform messaging and Voice over IP service. Send messages, create groups, and automate communication with contacts and communities.

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Slack

Team Chat

Discord

Voice Chat

SMS

Text Messages

Get Started with DryMerge

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