How can I filter for only high-priority tickets?

You can specify to only get notifications for tickets marked as high-priority or use specific keywords to filter.

Can I use a different file management service instead of Box?

Yes, you can use another service, just specify which one.

Who commonly uses this automation, and why?

Customer service teams use this to ensure they stay informed about new support requests instantly.

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Box + Zendesk

Receive Box Notifications for New Zendesk Tickets

Stay on top of customer support by receiving notifications in Box for any new ticket created in Zendesk. Perfect for busy customer service teams that use Box to manage notifications.

New Zendesk Ticket

Triggers when a new ticket is created.

Send Box Notification

Creates a notification in Box.

See more Box to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Send Box Notifications for Updated Zendesk Tickets

Box + Zendesk

Backup Zendesk Attachments to Box

Box + Zendesk

Update Zendesk Ticket Status with Box File Uploads

Box + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Receive Box notifications for new Zendesk tickets"

Receive Box notifications for new Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Box + Zendesk.

New File

Triggers when a new file is uploaded to Box

New Folder

Triggers when a new folder is created in Box

File Updated

Triggers when a file is updated in Box

File Deleted

Triggers when a file is deleted from Box

Folder Updated

Triggers when a folder is updated in Box

Folder Deleted

Triggers when a folder is deleted from Box

New Comment

Triggers when a new comment is added to a file in Box

File Shared

Triggers when a file is shared in Box

Folder Shared

Triggers when a folder is shared in Box

Create File

Creates a new file in Box

Delete File

Deletes a file from Box

Update File

Updates an existing file in Box

App details

Box

Box is a cloud content management and file sharing service. Securely store, share, and collaborate on files from anywhere, and integrate with other tools to streamline your workflow.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.