How can I customize the content of the satisfaction survey?

Specify the questions and format of your satisfaction survey, and DryMerge will tailor it to your requirements.

Can I follow up with customers who provide poor satisfaction scores?

Yes, you can set up follow-up actions for customers who provide low satisfaction scores. Specify your follow-up preferences, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

Support and customer experience teams use this automation to collect and analyze customer satisfaction data, helping them to improve service quality and customer satisfaction.

Salesforce

Send Satisfaction Surveys After Case Closure in Salesforce

Automatically send a satisfaction survey to customers once their case is closed in Salesforce. This helps support and customer experience teams gather feedback and measure customer satisfaction, providing valuable insights for service improvement.

Case Closed in Salesforce

Detects when a customer case is marked as closed in Salesforce.

Send Satisfaction Survey

Automatically emails a satisfaction survey to the customer, making it easy to gather valuable feedback without manual follow-up.

See more Salesforce integrations or use AI to customize your automation.

or pick a common variation below

Receive Daily Summaries of New Salesforce Leads via Email

Salesforce

Get Slack Notifications for New High-Value Customers in Salesforce

Salesforce

Create Salesforce Tasks for New Support Tickets

Salesforce

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send satisfaction surveys after case closure in Salesforce"

Send satisfaction surveys after case closure in Salesforce

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + .

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Relationship

Creates a relationship between two Salesforce objects

Get Relationships

Gets all relationships for a Salesforce object given a starting object

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

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Get Started with DryMerge

Start automating today.

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