How can I filter for high-priority cases only?

DryMerge allows you to filter cases based on their priority. Simply specify what defines a 'high-priority' case, and DryMerge will handle the rest.

Can I use this with Microsoft Teams instead of Slack?

Yes, you can use this with Microsoft Teams instead of Slack. Just describe the changes you need to make, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

This automation is popular among customer support teams who need to stay updated on new cases to provide timely solutions.

Home Contact Pricing Apps Blog

Salesforce + Slack

Send Slack Notifications for New Salesforce Cases

Enhance customer satisfaction and streamline issue resolution by notifying the support team in Slack whenever a new case is logged in Salesforce. This timely update ensures that the team can promptly address any issues reported, leading to faster solutions and happier customers.

New Salesforce Case

Triggers when a new case is created in Salesforce.

Notify Support Team

Sends a Slack message to the support team with case details.

See more Salesforce to Slack integrations or use AI to customize your automation.

or pick a common variation below

Send Slack Notifications for New Salesforce Tasks

Salesforce + Slack

Send Slack Notifications for New Customer Complaints in Salesforce

Salesforce + Slack

Send Slack Channel Notifications for New Salesforce Leads

Salesforce + Slack

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Slack notifications for new Salesforce cases"

Send Slack notifications for new Salesforce cases

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Salesforce.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.