SMS + Zendesk

Send SMS Alerts for Zendesk Ticket Priority Changes

Keep your team informed of high-priority issues with SMS alerts for Zendesk tickets with priority level changes. Ideal for support leads who need to prioritize their workflow based on ticket urgency.

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Ticket Priority Change

Triggers when a Zendesk ticket's priority level changes.

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Send SMS Alert

Sends an SMS alert to inform about the priority change.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send SMS alerts for Zendesk ticket priority changes"

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Send SMS alerts for Zendesk ticket priority changes

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with SMS + Zendesk.

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Send Text Message

Sends a text message (SMS) to the target list of phone numbers

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Create Organization

Creates a new Zendesk organization

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Create Ticket

Creates a new Zendesk ticket

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Add Comment to Ticket

Adds a comment to a Zendesk ticket

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Update Organization

Updates an existing Zendesk organization

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Update User

Updates an existing Zendesk user

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Remove Tags from Ticket

Removes tags from a Zendesk ticket

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Attach File to Ticket

Attaches a file to a Zendesk ticket

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Update Ticket

Updates an existing Zendesk ticket

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Create User

Creates a new Zendesk user

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Search Zendesk

Searches for Zendesk objects based on a query

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List Custom Fields

Lists all custom fields in a Zendesk instance

App details

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SMS

Send and receive text messages for alerts, notifications, and two-way communication. Engage with your audience directly through SMS.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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