How can I specify which tags should trigger the creation of Jira issues?

You can list the tags that should trigger the creation of Jira issues when configuring the automation. DryMerge will ensure that only tickets with the specified tags will create Jira issues.

Can I use this for custom fields instead of tags?

Yes, you can also trigger Jira issue creation based on custom fields in Zendesk tickets. Provide the details of the custom fields, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

This automation is useful for support teams and product managers who need to track specific types of requests or issues that are identified with tags in Zendesk.

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Jira + Zendesk

Add Jira Issues for Zendesk Tickets with Specific Tags

Automatically create Jira issues for Zendesk tickets that have certain tags. This is particularly useful for tracking specific types of issues or requests that need development attention, ensuring that they are not overlooked.

New Tagged Ticket

Detects when a new ticket with specific tags is created in Zendesk.

Create Jira Issue

Automatically creates a corresponding issue in Jira, keeping your development team in the loop.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Jira Issues for Zendesk Tickets with Attachments

Jira + Zendesk

Create Jira Issues from Zendesk Incidents

Jira + Zendesk

Create Jira Issues for New Zendesk Tickets

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Add Jira issues for Zendesk tickets with specific tags"

Add Jira issues for Zendesk tickets with specific tags

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Gets the schema for Jira issues in a project

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.