How can I filter to notify only significant closed tickets?

DryMerge allows filtering based on ticket criteria such as priority or customer. Define what qualifies as significant, and it will set the filters accordingly.

Can I send different messages for different ticket types?

Yes, you can customize messages based on ticket types. Provide the message formats you want for different ticket types, and DryMerge will configure them accordingly.

Who uses this automation and what for?

Support teams and managers use this to stay updated on resolved tickets and recognize team efforts in real-time via Discord notifications.

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Discord + Zendesk

Alert Discord Channels When Zendesk Tickets Are Closed

Notify specific Discord channels when Zendesk tickets are closed. This automation keeps the team informed of completed tasks and helps celebrate resolved issues, boosting team morale.

Ticket Closed

Spots when a ticket is closed in Zendesk.

Notify Discord Channel

Posts a message in the specified Discord channel to keep the team updated and celebrate resolved issues.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Alert Discord Users When Zendesk Tickets Are Updated

Discord + Zendesk

Alert Discord Channels About Reopened Zendesk Tickets

Discord + Zendesk

Notify Discord Channels of Zendesk Ticket Assignments

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Alert Discord channels when Zendesk tickets are closed"

Alert Discord channels when Zendesk tickets are closed

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.