Can I filter notifications for specific types of updates?

Yes, you can filter which updates trigger notifications, such as status changes or specific ticket fields updates. Describe your requirements, and DryMerge will set it up.

Can I customize the update message sent to Discord?

Absolutely! You can customize the message with specific details about the ticket update. Provide the desired message format, and DryMerge will adjust accordingly.

Who uses this automation and what for?

Customer support representatives and managers use this automation to keep customers and team members informed about updates on their tickets through Discord notifications.

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Discord + Zendesk

Alert Discord Users When Zendesk Tickets Are Updated

Notify users on Discord when there's an update on their Zendesk ticket. This automation keeps customers and team members informed about the ticket's progress, enhancing transparency and communication.

Updated Zendesk Ticket

Triggers when a ticket is updated on Zendesk.

Notify on Discord

Sends a message to a specified Discord channel with the ticket update details, keeping everyone in the loop.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Alert Discord Channels When Zendesk Tickets Are Closed

Discord + Zendesk

Send Discord Alerts for Zendesk Ticket Escalations

Discord + Zendesk

Convert Discord Messages to Zendesk Knowledge Base Articles

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Alert Discord users when Zendesk tickets are updated"

Alert Discord users when Zendesk tickets are updated

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.