How can I filter for specific priority changes?

DryMerge allows you to filter for specific priority changes in Zendesk. Define the priority levels you're interested in, and DryMerge will handle it accordingly.

Can I notify different channels based on priority?

Yes, you can set notifications for different channels based on ticket priority. Specify the details, and DryMerge will set it up for you.

Which people use this automation? What do they use it for?

This automation is used by support managers to ensure that tickets with changing priorities are addressed promptly and appropriately.

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Slack + Zendesk

Alert Slack channel when Zendesk ticket priority changes

Stay on top of changing priorities by sending a Slack notification whenever the priority of a Zendesk ticket is updated. This helps your team respond appropriately based on the priority level of the tickets.

Ticket Priority Changed

Triggers when a Zendesk ticket's priority changes.

Notify Channel

Sends a Slack notification to a designated channel.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Alert Slack channel for Zendesk ticket due date changes

Slack + Zendesk

Notify Slack channel of Zendesk ticket attachments

Slack + Zendesk

Alert Slack channel for Zendesk ticket satisfaction rating changes

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Alert Slack channel when Zendesk ticket priority changes"

Alert Slack channel when Zendesk ticket priority changes

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.