How can I filter for specific types of attachments?

DryMerge allows you to filter attachments by type. Specify the types of attachments you're interested in, and DryMerge will handle the rest.

Can I notify different channels based on attachment type?

Yes, you can set up notifications to be sent to different channels based on attachment type. Describe the requirements, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

Support teams and managers use this automation to stay informed about additional documents or files added to tickets, aiding in more comprehensive issue resolution.

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Slack + Zendesk

Notify Slack channel of Zendesk ticket attachments

Keep your team informed about additional information by sending a Slack notification whenever an attachment is added to a Zendesk ticket. This ensures that any supplementary documentation is reviewed promptly.

New Zendesk Attachment

Triggers when an attachment is added to a Zendesk ticket.

Send Slack Notification

Notifies a Slack channel about the ticket attachment.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Alert Slack channel for Zendesk ticket satisfaction rating changes

Slack + Zendesk

Alert Slack channel for Zendesk ticket due date changes

Slack + Zendesk

Notify Slack channel of new high-priority Zendesk tickets

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify Slack channel of Zendesk ticket attachments"

Notify Slack channel of Zendesk ticket attachments

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.