How can I filter the tickets captured in Google Forms?

DryMerge allows you to specify criteria for ticket capture, such as priority level, ticket type, or specific keywords. Just describe your requirements, and DryMerge will handle the rest.

Can I customize the fields captured from Zendesk?

Yes, you can specify which fields from Zendesk tickets you want to capture in the Google Form. DryMerge will adapt the integration to fit your needs.

Which teams benefit from this automation?

This automation is useful for customer support and operations teams who need to keep track of support ticket data for analysis and reporting purposes.

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Google Forms + Zendesk

Capture Zendesk Ticket Details in Google Forms

Streamline your support ticket management by capturing Zendesk ticket details in a Google Form automatically. This integration is perfect for teams who want to organize and analyze support data more effectively. By capturing ticket details in a form, you can easily categorize, sort, and track support requests without missing any critical information.

New Support Ticket

Triggers when a new support ticket is created in Zendesk.

Capture Ticket Details

Adds ticket details into a designated Google Form.

See more Google Forms to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Log Zendesk Ticket Updates in Google Forms

Google Forms + Zendesk

Track Inactive Zendesk Tickets in Google Forms

Google Forms + Zendesk

Log Closed Zendesk Tickets in Google Forms

Google Forms + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Capture Zendesk ticket details in Google Forms"

Capture Zendesk ticket details in Google Forms

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Forms + Zendesk.

List Forms

Lists all Google Forms

New Google Form Response

Triggers when a new response is submitted to a Google Form

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

App details

Google Forms

Google Forms is a survey administration software for collecting information through personalized quizzes and surveys. Create forms, manage responses, and trigger actions based on form submissions.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.