Can I filter by specific severity levels?

Yes, you can specify which severity levels trigger priority changes in Pivotal Tracker.

Can I map different severities to various priorities?

Yes, you can map different severity levels to corresponding priorities in Pivotal Tracker.

Which people use this automation? What do they use it for?

This is useful for support and development teams needing to synchronize task priorities with ticket severities.

Home Contact Pricing Apps Blog

Pivotal Tracker + Zendesk

Change Pivotal Tracker Story Priority Based on Zendesk Ticket Severity

Ensure alignment between support and development by changing the priority of Pivotal Tracker stories based on Zendesk ticket severity.

Updated Ticket Severity

Triggers when the severity of a ticket is updated in Zendesk.

Change Story Priority

Changes the priority of the corresponding story in Pivotal Tracker.

See more Pivotal Tracker to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Pivotal Tracker Stories Based on Zendesk Ticket Status

Pivotal Tracker + Zendesk

Update Pivotal Tracker Stories Based on Zendesk Customer Feedback

Pivotal Tracker + Zendesk

Reopen Pivotal Tracker Stories from Reopened Zendesk Tickets

Pivotal Tracker + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Change Pivotal Tracker story priority based on Zendesk ticket severity"

Change Pivotal Tracker story priority based on Zendesk ticket severity

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Pivotal Tracker + Zendesk.

New Project

Triggers when a new project is created in Pivotal Tracker

New Story

Triggers when a new story is created in a Pivotal Tracker project

Updated Story

Triggers when a story is updated in a Pivotal Tracker project

New Task

Triggers when a new task is added to a story in Pivotal Tracker

Updated Task

Triggers when a task is updated in a Pivotal Tracker story

New Comment

Triggers when a new comment is added to a story in Pivotal Tracker

New Label

Triggers when a new label is created in Pivotal Tracker

New Epic

Triggers when a new epic is created in Pivotal Tracker

New Release

Triggers when a new release is created in Pivotal Tracker

Create Project

Creates a new project in Pivotal Tracker

Update Project

Updates an existing project in Pivotal Tracker

Delete Project

Deletes a project from Pivotal Tracker

App details

Pivotal Tracker

Pivotal Tracker is an agile project management tool. Plan and track software development projects, manage user stories and tasks, and collaborate with team members to deliver high-quality software.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.