Can I filter by specific status changes?

Yes, you can specify which status changes (like 'closed' or 'in progress') should update Pivotal Tracker stories.

Can I map multiple Zendesk statuses to different Pivotal Tracker statuses?

Yes, DryMerge allows you to map various Zendesk ticket statuses to corresponding statuses in Pivotal Tracker.

Which people use this automation? What do they use it for?

This is valuable for teams who need to maintain consistency in task and ticket statuses between support and development platforms.

Pivotal Tracker + Zendesk

Update Pivotal Tracker Stories Based on Zendesk Ticket Status

Ensure synchronization between support and development teams by updating Pivotal Tracker stories whenever the status of a Zendesk ticket changes.

Zendesk Ticket Status Change

Triggers when a Zendesk ticket status changes.

Update Pivotal Tracker Story

Updates the status of a corresponding Pivotal Tracker story.

See more Pivotal Tracker to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Pivotal Tracker Stories Based on Zendesk Customer Feedback

Pivotal Tracker + Zendesk

Change Pivotal Tracker Story Priority Based on Zendesk Ticket Severity

Pivotal Tracker + Zendesk

Reopen Pivotal Tracker Stories from Reopened Zendesk Tickets

Pivotal Tracker + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Pivotal Tracker stories based on Zendesk ticket status"

Update Pivotal Tracker stories based on Zendesk ticket status

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Pivotal Tracker + Zendesk.

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

List Custom Fields

Lists all custom fields in a Zendesk instance

Add Attachments to Ticket

Adds one or more file attachments to an existing Zendesk ticket

App details

Pivotal Tracker

Pivotal Tracker is an agile project management tool. Plan and track software development projects, manage user stories and tasks, and collaborate with team members to deliver high-quality software.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.