How can I filter for only critical support requests?

DryMerge can filter support requests based on predefined criteria, such as the presence of specific keywords. Define what constitutes a critical request, and DryMerge will ensure only those create support cases.

Can these cases be routed to specific support teams?

Yes, support cases can be assigned to specific teams or individuals. Describe your routing requirements, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

Customer service teams use this automation to ensure that all support requests submitted via forms are properly logged and tracked in their CRM, facilitating timely and effective resolutions.

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Jotform + Salesforce

Create Salesforce Cases from Jotform Support Requests

Automatically create new support cases in Salesforce for every support request submitted through Jotform. This ensures that customer issues are logged and tracked correctly in your CRM, enabling your support team to address them promptly and efficiently. This use case is ideal for customer service teams handling a high volume of support inquiries through forms.

New Support Request

Triggers when a support request is submitted on Jotform.

Create Support Case

Creates a new support case in Salesforce.

See more Jotform to Salesforce integrations or use AI to customize your automation.

or pick a common variation below

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How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Salesforce cases from Jotform support requests"

Create Salesforce cases from Jotform support requests

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jotform + Salesforce.

Assign Jotform Form

Assigns a Jotform form to a specified user

Create Jotform Submission

Creates a new submission for a specified Jotform form

Assign Prefilled Jotform Form

Assigns a prefilled Jotform form to a specified user

New Jotform Submission

Triggers when a new form submission is received in Jotform

New Jotform Signed Document

Triggers when a new document is signed in Jotform

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

App details

Jotform

Jotform is an online form builder for creating custom forms without writing code. Create online forms and surveys, collect submissions, and sync data with other tools.