How can I filter for tickets with specific deadlines?

DryMerge allows you to filter tickets based on deadlines. Specify the criteria for the deadlines you're interested in, and DryMerge will handle the rest.

Can I send reminders to specific team members?

Yes, you can send reminders to specific team members. Provide the details, and DryMerge will set up the automation accordingly.

Which people use this automation? What do they use it for?

Support teams and managers use this automation to ensure they meet ticket resolution deadlines and adhere to service level agreements.

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Slack + Zendesk

Create Slack reminders for upcoming Zendesk ticket deadlines

Ensure on-time resolutions by creating Slack reminders for the deadlines of Zendesk tickets. This helps your team stay on top of due dates and meet service level agreements (SLAs).

Upcoming Ticket Deadline

Triggers when a ticket's deadline is approaching in Zendesk.

Send Slack Reminder

Posts a reminder about the upcoming ticket deadline in Slack.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Post Slack reminders for overdue Zendesk tickets

Slack + Zendesk

Post Slack notifications for new Zendesk ticket assignee

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Slack reminders for upcoming Zendesk ticket deadlines"

Create Slack reminders for upcoming Zendesk ticket deadlines

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

New Slack Grouped Message

Triggers when a new message is posted in a Slack channel, grouping quick consecutive messages from the same user

New Slack Reaction

Triggers when a reaction is added to a message in a Slack channel

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.