How can I filter for specific assignees?

DryMerge allows you to filter assignments based on specific team members. Specify which assignees you want to track, and DryMerge will handle the rest.

Can I notify a different group or channel?

Yes, you can choose a different group or Slack channel for notifications. Provide the details, and DryMerge will set up the automation for you.

Which people use this automation? What do they use it for?

This automation is beneficial for support managers to ensure that their team members are immediately informed about new assignments, improving overall response times and accountability.

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Slack + Zendesk

Post Slack notifications for new Zendesk ticket assignee

Ensure that team members are aware of their responsibilities by sending a Slack notification whenever a Zendesk ticket is reassigned. This helps in maintaining accountability and timely follow-ups.

Ticket Assignee Changed

Triggers when a Zendesk ticket's assignee is changed.

Send Slack Notification

Sends a Slack message to notify about the new ticket assignee.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Get Slack notifications for new Zendesk tickets

Slack + Zendesk

Post Slack notifications for Zendesk ticket comment edits

Slack + Zendesk

Alert Slack channel for Zendesk ticket due date changes

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Post Slack notifications for new Zendesk ticket assignee"

Post Slack notifications for new Zendesk ticket assignee

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.