How can I filter for comments on high-priority tickets only?

DryMerge allows you to set filters to track comments on high-priority tickets only. Simply define what constitutes a high-priority ticket, and DryMerge will configure the automation.

Can specific comment types be tracked in Smartsheet?

Yes, you can specify which types of comments should be tracked in Smartsheet. For instance, you can track only public or internal comments based on your requirements.

Which people use this automation? What do they use it for?

Support managers and analysts use this to keep a record of ticket comment activity in Smartsheet for better analysis and follow-up management.

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Smartsheet + Zendesk

Create Smartsheet Rows for New Zendesk Ticket Comments

Track ongoing support ticket discussions by creating a new row in Smartsheet whenever a comment is added to a Zendesk ticket. This allows teams to analyze comment activity and ensure thorough follow-ups.

New Ticket Comment

Triggers when a comment is added to a Zendesk ticket.

Add Smartsheet Row

Adds a new row with comment details to Smartsheet.

See more Smartsheet to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Add Smartsheet Rows for Zendesk Tickets Created from Emails

Smartsheet + Zendesk

Update Smartsheet Rows with Zendesk Ticket Status

Smartsheet + Zendesk

Create Zendesk Tickets for New Smartsheet Comments

Smartsheet + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Smartsheet rows for new Zendesk ticket comments"

Create Smartsheet rows for new Zendesk ticket comments

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Smartsheet + Zendesk.

New Smartsheet Row

Triggers when a new row is added to a Smartsheet

Updated Smartsheet Row

Triggers when a row is updated in a Smartsheet

New Smartsheet Sheet

Triggers when a new sheet is created in Smartsheet

New Smartsheet Comment

Triggers when a new comment is added to a Smartsheet row

New Smartsheet Attachment

Triggers when a new attachment is added to a Smartsheet row

New Smartsheet Discussion

Triggers when a new discussion is started in a Smartsheet

New Smartsheet User

Triggers when a new user is added to Smartsheet

New Smartsheet Workspace

Triggers when a new workspace is created in Smartsheet

Create Smartsheet Row

Creates a new row in a Smartsheet

Update Smartsheet Row

Updates an existing row in a Smartsheet

Delete Smartsheet Row

Deletes a row from a Smartsheet

Create Smartsheet Sheet

Creates a new sheet in Smartsheet

App details

Smartsheet

Smartsheet is a work execution platform for managing and automating collaborative work. Create and update sheets, automate workflows, and collaborate on projects at scale.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Related apps

Google Sheets

Spreadsheet Management

HubSpot

CRM Platform

Salesforce

Sales CRM

Get Started with DryMerge

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