Is it possible to update only specific rows based on ticket priority?

Absolutely, you can set up filters to update only specific rows based on ticket priority or other criteria. Just describe your conditions, and DryMerge will implement the filters for you.

Can I choose which Zendesk statuses update Smartsheet rows?

Yes, you can choose which Zendesk statuses will trigger updates to your Smartsheet rows. Specify the statuses you're interested in, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

This is helpful for project managers and team leads who need to keep their project tracking documents current with the latest support ticket information.

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Smartsheet + Zendesk

Update Smartsheet Rows with Zendesk Ticket Status

Keep your Smartsheet project plans and tracking sheets up to date by automatically updating rows with the latest status of related Zendesk tickets. This helps teams visualize progress and stay aligned on outstanding issues.

Ticket Status Changed

Triggers when a Zendesk ticket's status changes.

Update Row Status

Updates the relevant Smartsheet row with the ticket status.

See more Smartsheet to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Add Smartsheet Rows for Zendesk Tickets Created from Emails

Smartsheet + Zendesk

Update Smartsheet with Zendesk Customer Satisfaction Scores

Smartsheet + Zendesk

Create Smartsheet Rows for New Zendesk Ticket Comments

Smartsheet + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Smartsheet rows with Zendesk ticket status"

Update Smartsheet rows with Zendesk ticket status

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Smartsheet + Zendesk.

New Smartsheet Row

Triggers when a new row is added to a Smartsheet

Updated Smartsheet Row

Triggers when a row is updated in a Smartsheet

New Smartsheet Sheet

Triggers when a new sheet is created in Smartsheet

New Smartsheet Comment

Triggers when a new comment is added to a Smartsheet row

New Smartsheet Attachment

Triggers when a new attachment is added to a Smartsheet row

New Smartsheet Discussion

Triggers when a new discussion is started in a Smartsheet

New Smartsheet User

Triggers when a new user is added to Smartsheet

New Smartsheet Workspace

Triggers when a new workspace is created in Smartsheet

Create Smartsheet Row

Creates a new row in a Smartsheet

Update Smartsheet Row

Updates an existing row in a Smartsheet

Delete Smartsheet Row

Deletes a row from a Smartsheet

Create Smartsheet Sheet

Creates a new sheet in Smartsheet

App details

Smartsheet

Smartsheet is a work execution platform for managing and automating collaborative work. Create and update sheets, automate workflows, and collaborate on projects at scale.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Spreadsheet Management

HubSpot

CRM Platform

Salesforce

Sales CRM

Get Started with DryMerge

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