Create Zendesk tickets from incoming WhatsApp messages
Streamline your support process by creating new Zendesk tickets from every incoming WhatsApp message. This ensures that all customer inquiries are properly tracked and managed.
New WhatsApp Message
Triggers when you receive a WhatsApp message.
Create Ticket
Creates a new ticket in Zendesk.
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How DryMerge works
DryMerge lets you automate work between apps with plain English. Here's how it works.
Create Zendesk tickets from incoming WhatsApp messages
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Create Zendesk tickets from incoming WhatsApp messages"
Sure! Connecting
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
Your workflow is ready to go!
Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Supported triggers and actions
Send Message
Sends a WhatsApp message using a specified template
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
About WhatsApp
WhatsApp is a cross-platform messaging and Voice over IP service. Send messages, create groups, and automate communication with contacts and communities.
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About Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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