Microsoft Outlook + Zendesk

Escalate stale Zendesk tickets to Outlook for managerial review

Avoid overlooked customer issues by sending alert emails for Zendesk tickets that have been inactive for over a week. This ensures that management can take necessary action to follow up on stale tickets.

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Inactive Zendesk Ticket

Triggers when a Zendesk ticket has been inactive for a week.

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Send Manager Alert

Sends an email alert to management for review.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Escalate stale Zendesk tickets to Outlook for managerial review"

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Escalate stale Zendesk tickets to Outlook for managerial review

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Microsoft Outlook + Zendesk.

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Send Email

Sends an Outlook email

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Make Draft

Makes a draft in Outlook

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Forward Email

Forwards an Outlook email

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Create Calendar Event

Creates a new Outlook calendar event

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Update Calendar Event

Updates an existing Outlook calendar event

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Delete Calendar Event

Deletes an Outlook calendar event

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Search Calendar Events

Searches for Outlook calendar events within a specified time range

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List Labels

Lists all labels (categories) in Outlook

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List Folders

Lists all folders in Outlook

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Move Email to Folder

Moves an email to a specific folder in Outlook

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Add Category to Email

Adds a category to an email in Outlook

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Flag or Unflag Outlook Email

Flags or unflags an email in Outlook

App details

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Microsoft Outlook

Outlook is a personal information manager from Microsoft, primarily an email client. Automate email communication and manage calendar events.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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