Microsoft Outlook + Zendesk
Escalate Zendesk tickets to Outlook calendar events for urgent follow-up
Make sure urgent Zendesk tickets get the follow-up they deserve by creating calendar events in Outlook. This automation ensures that these tickets are prioritized and team members are reminded of critical customer issues that need immediate attention.
Zendesk Urgent Ticket
Flags when a Zendesk ticket is marked as urgent.
Create Outlook Event
Adds an event to your Outlook calendar for immediate follow-up.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Escalate Zendesk tickets to Outlook calendar events for urgent follow-up"
Escalate Zendesk tickets to Outlook calendar events for urgent follow-up
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
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Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with Microsoft Outlook + Zendesk.
Send Email
Sends an Outlook email
Make Draft
Makes a draft in Outlook
Forward Email
Forwards an Outlook email
Create Calendar Event
Creates a new Outlook calendar event
Update Calendar Event
Updates an existing Outlook calendar event
Delete Calendar Event
Deletes an Outlook calendar event
Search Calendar Events
Searches for Outlook calendar events within a specified time range
List Labels
Lists all labels (categories) in Outlook
List Folders
Lists all folders in Outlook
Move Email to Folder
Moves an email to a specific folder in Outlook
Add Category to Email
Adds a category to an email in Outlook
Flag or Unflag Outlook Email
Flags or unflags an email in Outlook
App details
Microsoft Outlook
Outlook is a personal information manager from Microsoft, primarily an email client. Automate email communication and manage calendar events.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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