How can I adjust the escalation criteria?

DryMerge allows you to adjust escalation criteria based on priority, keywords, issue types, and more. Define your criteria, and DryMerge will handle the adjustments.

Can I define what constitutes a 'critical' issue?

Yes, you can define the criteria for a 'critical' issue. Specify the attributes that make a ticket critical, and DryMerge will use these criteria for escalation.

Are there any restrictions on the type of tickets that can be escalated?

Ensure that the tickets meet the API requirements of both Zendesk and GitHub to avoid any issues with the escalation process.

Who benefits from this automation?

Support and engineering teams benefit from this automation. It ensures that critical issues are immediately escalated to the right team for quicker resolution.

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GitHub + Zendesk

Escalate Zendesk Tickets to GitHub for Critical Issues

Automatically escalate critical Zendesk tickets to GitHub to ensure urgent issues are addressed promptly by the development team. This prioritizes important tasks and enhances response times.

Critical Ticket Raised

Triggers when a new critical ticket is raised in Zendesk.

Create GitHub Issue

Creates a new GitHub issue with the ticket details.

See more GitHub to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Link Zendesk Tickets to Existing GitHub Issues

GitHub + Zendesk

Update Zendesk Tickets Based on GitHub Issue Comments

GitHub + Zendesk

Close Zendesk Tickets When Linked GitHub Issues are Resolved

GitHub + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Escalate Zendesk tickets to GitHub for critical issues"

Escalate Zendesk tickets to GitHub for critical issues

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with GitHub + Zendesk.

Create Issue

Creates a new issue in a GitHub repository

Comment on Issue

Comments on an existing issue in a GitHub repository

Create Pull Request

Creates a new pull request in a GitHub repository

Update Issue

Updates an existing issue in a GitHub repository

List GitHub Owners and Repositories

Lists all owners (users and organizations) and their repositories that the authenticated user can access

New GitHub Commit

Triggers when a new GitHub commit is made

New GitHub Issue

Triggers when a new GitHub issue is created

New GitHub Pull Request

Triggers when a new GitHub pull request is created

New GitHub Star

Triggers when a new GitHub star is received

New Comment

Triggers when a new comment is added to a GitHub repository

New GitHub Release

Triggers when a new release is created in a GitHub repository

Create Organization

Creates a new Zendesk organization

App details

GitHub

GitHub is a web-based platform for version control and collaboration. Automate development processes and trigger actions based on repository events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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