How can I ensure only relevant comments are used to update Zendesk tickets?

DryMerge allows you to define relevance criteria for comments, such as mentioning certain terms or phrases. Specify these criteria, and DryMerge will filter appropriately.

Can I filter which GitHub issue comments trigger updates?

Yes, you can specify criteria such as keywords or comment authors to filter which GitHub issue comments should trigger Zendesk ticket updates.

Who uses this automation and for what purpose?

Support teams use this automation to ensure they are continuously updated with the latest developments on issues, enhancing communication with customers and improving case resolutions.

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GitHub + Zendesk

Update Zendesk Tickets Based on GitHub Issue Comments

Automatically update Zendesk tickets with new comments from the related GitHub issues. This ensures that support agents are always aware of recent developments and can keep customers informed accordingly.

New Issue Comment

Triggers when a comment is added to a GitHub issue.

Update Ticket

Updates the related Zendesk ticket with the new comment.

See more GitHub to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Sync Zendesk Ticket Comments with GitHub Issue Comments

GitHub + Zendesk

Escalate Zendesk Tickets to GitHub for Critical Issues

GitHub + Zendesk

Close Zendesk Tickets When Linked GitHub Issues are Resolved

GitHub + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Zendesk tickets based on GitHub issue comments"

Update Zendesk tickets based on GitHub issue comments

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with GitHub + Zendesk.

Create Issue

Creates a new issue in a GitHub repository

Comment on Issue

Comments on an existing issue in a GitHub repository

Create Pull Request

Creates a new pull request in a GitHub repository

Update Issue

Updates an existing issue in a GitHub repository

List GitHub Owners and Repositories

Lists all owners (users and organizations) and their repositories that the authenticated user can access

New GitHub Commit

Triggers when a new GitHub commit is made

New GitHub Issue

Triggers when a new GitHub issue is created

New GitHub Pull Request

Triggers when a new GitHub pull request is created

New GitHub Star

Triggers when a new GitHub star is received

New Comment

Triggers when a new comment is added to a GitHub repository

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

GitHub

GitHub is a web-based platform for version control and collaboration. Automate development processes and trigger actions based on repository events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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