Can I set specific criteria for identifying critical bugs?

Yes, you can set criteria such as specific keywords, urgency levels, or tags to identify critical bugs in Zendesk tickets. DryMerge will configure the automation based on your criteria.

Can I notify specific team members in Jira when an issue is created?

Yes, you can notify specific team members in Jira. Specify the members who should be alerted, and DryMerge will set up the notifications.

Which people use this automation? What do they use it for?

This automation is beneficial for support teams and QA engineers who need to ensure that critical bugs reported by customers are escalated and addressed swiftly by the development team.

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Jira + Zendesk

Escalate Zendesk Tickets to Jira for Critical Bugs

Quickly escalate critical bugs reported in Zendesk to your development team by creating a corresponding issue in Jira. This automation ensures that high-impact bugs are promptly addressed, improving your product's reliability and customer satisfaction.

Critical Zendesk Ticket

Detects a new critical bug reported in a Zendesk ticket

Create Jira Bug Issue

Generates a corresponding bug issue in Jira to ensure it gets immediate attention from the development team

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Link Zendesk Tickets to Jira Subtasks

Jira + Zendesk

Link Zendesk Tickets to Jira Epics

Jira + Zendesk

Create Zendesk Tickets for New High-Priority Jira Bugs

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Escalate Zendesk tickets to Jira for critical bugs"

Escalate Zendesk tickets to Jira for critical bugs

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Retrieves the schema for a Jira issue type

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.