How can I match the right tickets to subtasks?

Use specific tags or custom fields to match Zendesk tickets with Jira subtasks. Define your matching criteria, and DryMerge will configure the automation.

Can I link multiple Zendesk tickets to a single subtask?

Yes, you can link several Zendesk tickets to one Jira subtask. Provide the specifics, and DryMerge will set it up.

Who benefits from this automation and in what way?

This automation is useful for support and project management teams to ensure comprehensive tracking and resolution of tasks and subtasks.

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Jira + Zendesk

Link Zendesk Tickets to Jira Subtasks

Enhance task tracking by linking Zendesk tickets to corresponding Jira subtasks, ensuring detailed issue resolution and management.

New Jira Subtask

Triggers when a new subtask is created in Jira.

Link Zendesk Ticket

Associates the corresponding Zendesk ticket to the Jira subtask.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Link Zendesk Tickets to Jira Epics

Jira + Zendesk

Escalate Zendesk Tickets to Jira for Critical Bugs

Jira + Zendesk

Sync Zendesk Ticket and Jira Issue Comments

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Link Zendesk tickets to Jira subtasks"

Link Zendesk tickets to Jira subtasks

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Retrieves the schema for a Jira issue type

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.