How can I filter for only critical cases?

DryMerge allows you to filter Salesforce cases based on their priority level or any specific criteria you define as 'critical'. Simply specify these criteria, and DryMerge will handle the rest.

Can I use this with another project management tool instead of Jira?

Yes, you can use this with other project management tools like Asana or Trello. Describe the necessary changes, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

This automation is commonly used by support and development teams to ensure customer issues are tracked and resolved efficiently.

Home Contact Pricing Apps Blog

Jira + Salesforce

Log Salesforce Cases as Jira Issues

Log every new case created in Salesforce as a Jira issue. This ensures that your development team can track and address customer issues promptly, leading to quicker resolutions and higher customer satisfaction.

New Case Created

Triggers when a new case is created in Salesforce.

Log Jira Issue

Creates a new Jira issue for the Salesforce case.

See more Jira to Salesforce integrations or use AI to customize your automation.

or pick a common variation below

Update Salesforce Cases When Jira Issues Are Resolved

Jira + Salesforce

Sync Salesforce Quotas with Jira Issues

Jira + Salesforce

Log Salesforce Case Resolution Time in Jira

Jira + Salesforce

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Log Salesforce cases as Jira issues"

Log Salesforce cases as Jira issues

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Salesforce.

Get Issue Schema

Retrieves the schema for a Jira issue type

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.